TERMS & CONDITIONS

These general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘FOXBOX RETAIL PVT. LTD.’ (“Company”)’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the Company, bearing Company number U74999MH2016PTC271936, GST No. 27AACCF7289F1ZC. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unconditionally accept our general Conditions of Sale. ConnectWise Rewards Store including its Affiliates, group Companies, subsidiaries (“Rewards Platform Partner”) has without transfer of any interest, right, title in their Intellectual Property Rights, given us the rights to use their Intellectual Property Rights on the Products being sold through this Website but in accordance with the terms agreed and basis their branding guidelines. These Terms and Conditions of Sale are important to you and the Company as they are used to protect your rights as a valued customer and our rights as a business.

For the purpose of this Terms and Conditions, the term “Product” shall mean and include all Goods, products listed and offered for sale on the Website, bearing the logo, branding names, etc. (“Intellectual Property rights”) of the Rewards Platform Partner and “Order” shall mean the order places for the Product(s) by you through the Website.

PRODUCT INFORMATION

The Products being sold through this Website have not been manufactured by the FOXBOX or ConnectWise and neither does it provide any warranty or guarantee or endorsement towards the Products sold through this Website.

The conditions of Sale, along with description and warranties if any being provided by the Company shall be mentioned against each Product on the Website. The Company takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given. Your contract is with us (the Company) and you confirm that the Product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or commercial purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the Products ordered by you through the Website.

ACCESS TO THE WEBSITE

We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your Order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with the Company by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to decipher and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. In case if your password is accessed and points redeemed the company will not be responsible for that loss. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to refuse access to the Website, disable any user account, terminate accounts, remove or edit content at any time at our sole discretion and at any time for any or no reason, without notice to you including if, in our opinion, you have failed to comply with any provision of these Terms of Service. We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

OBLIGATION RELATED TO POINTS

It should be noted that Incentive is not linked to your salary and ConnectWise is not liable to pay the same in case of any decision taken by management at any point of time. Should the management decide to withdraw the incentives it can do so at its free will without any obligation arising. This program is not an obligation or a contract to be honoured

Incentives given as reward points and credited to the user accounts can be revoked at any point by ConnectWise if it needs to do so without any legal obligations on for FOXBOX Retail.

In a rare scenario where it is found that points have been mistakenly added to your account by a manual error, these points would be adjusted in future months. If these points have been redeemed it will be adjusted against the future points to be credited. The decision of FOXBOX Retail would be final in such cases.

DISPUTES RELATING TO POINTS

No dispute with regard to Points will be entertained by ConnectWise or the Company.

E-VOUCHERS

An e-Voucher is an electronic Voucher which is sent to an email address specified by you. Email address is mandatory for e voucher redemption.

When redeeming an e-Voucher, we will send the e-Voucher to an email address specified by you, at the point of redemption

The use of the e-Voucher will be subject to the terms stated therein.

We are not responsible for any delay in transmission of, loss of, or non-receipt of, e-Vouchers redeemed by you, due to any reason whatsoever. One e- Voucher can only be redeemed once unless otherwise specified on the e-Voucher.

REWARDS REDEMPTION

We give no representation or warranty with respect to the Rewards redeemed. In particular, we do not represent or warrant the quality of the Rewards or their suitability for any purpose. Any disputes concerning the Rewards must be settled between yourself as cardholder and the participating merchant or supplier directly. We may assist you in providing you with the details of the supplier or participating merchant of the relevant Reward that you have redeemed.

Images on the site are for representative purpose. Actual colour of the product may vary from the one displayed on the site unless specified.

AVAILABILITY

We list availability information for Products sold by us on the Website, including on each Product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Please note that dispatch estimates are approximate. They are not guaranteed dispatch times and should not be relied upon as such. We will always endeavour to fulfil your Order once completed and paid for. If a product should become unavailable after your Order has been confirmed and paid for, we will adjust the points you paid for the product within 30 days following the redemption. If your Order includes Products that are temporarily unavailable, we will send the available Products out first and will follow the same with the outstanding items once they are available again. In case of non-availability, we will refund the shipping fees, if any, collected from you for the rest of the Order. If relevant, we will offer you a replacement for an unavailable Product, a product of equal price and quality. If you accept the replacement and then wish to return it to us in accordance with the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline the offer and the original Product, for which the Order was initially placed by you is permanently unavailable, we will refund the price of the unavailable Product, if so collected from.

SECURE PAYMENT

The Company currently offers payment gateway to enable you to pay for your Order. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (The Company is charged as the seller; you are not charged as the buyer) so you will not pay any extra amount for your Order. You do not need to hold an account with these Merchants to use these methods of payments.

DELIVERY

Your Order will be delivered to the address indicated by you when your Order was placed. The Products bought through the Website will be delivered to one address only as confirmed by the User.

The Company does everything in its power to respect the delivery times indicated on the Website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

RIGHT OF RETURN

The Company allows you 7 days to return a Product so purchased from us that you are not satisfied with the same. Your right of return starts from the time your Order is delivered. You can return the Product to us within this time frame, at your own expense, with your invoice and a completed and signed ‘Return coupon’.

We request that you send us the Product by registered post / courier at the address mentioned below. Shipping fees remain your responsibility at all times. The present right of return only applies to Products that are returned in their original, complete condition. Any Product that has been used, damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the Product, will not be accepted and no refund shall be processed for the same. The deadlines mentioned above are effective from the date of receipt of the Product. Address for return of Products:
FoxBox Retail Pvt.Ltd. 301, Antariksh, Marol Makwana Road, Andheri East, Mumbai - 400059.

If the Product is returned by you and accepted by the Company, the User will be reimbursed via the same payment method as was used initially by the User to make the payment for the Product. Returns are not acceptable for Food Products. Returns are not acceptable for Food Products

PRIVACY AND PROTECTION OF PERSONAL DATA

The details you give us are essential for the processing and delivery of your Orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your Order. By registering on the Website, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you. You can at any time make a request to the Company to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. If you object to your information being transferred or used, please do not use the Website.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you. You shall not hold us responsible for the same.

OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS

All the content on the Company Website (illustrations, texts, names, brand names, images and videos) is the property of the Company. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by the Company. The Company cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Company will not, under any circumstances, be held responsible if a User violates rights held by a third party through his activities on the site.

Further the Products displayed on the Website bear the logo and branding of the Rewards Platform Partner, which are the Intellectual Property Rights (IPR) entirely belonging to the Rewards Platform Partner. You acknowledge that the ownership of the IPR shall at all times vests with the Rewards Platform Partner and mere purchase of the Products bearing the IPR of the Rewards Platform Partner shall not tantamount to transfer of the rights, interest, title in the Intellectual Property Rights of the Rewards Platform Partner. You also warrant to not tamper the logo and branding of the Rewards Platform Partner or misuse the same in any manner whatsoever. You also acknowledge that you have no right whatsoever in relation to the IPR of the Rewards Platform Partner and shall not attempt to register the same in your name.

Without prejudice to the foregoing and notwithstanding anything contained herein this General Terms of Use, the purchase of the said Product does not grant any right, title, interest or license to you over any intellectual property of the Rewards Platform Partner and/or its affiliates, group companies etc. (including but not limited to Marks) and the Franchisee shall not claim any such right, title, interest over the intellectual property of the Company or of its affiliates, group companies etc. The User understands and agrees that any breach of this terms will cause irreparable loss and/or harm to the Rewards Platform Partner and/or its affiliates, group companies etc., as the case may be and that in such case the Rewards Platform Partner and/or its affiliates, group companies shall be entitled for immediate, appropriate reliefs such as injunction, damages, costs as a matter of right and further such reliefs are without prejudice to other rights, remedies available to the Rewards Platform Partner in this regard under law and equity.

TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses etc.

COMMUNICATIONS

When you visit the Website, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.